Our Cookie Policy

This policy outlines our approach to the use of cookies and related technologies on websites within the Staysure Group, including the one you’re visiting now. This document details our cookie policy and outlines our use of them. You should view it along with our privacy policy website usage, Terms and Conditions, and Terms of Business.


What are cookies?

Cookies are small text files that hold information. Websites place them on devices like computers and mobile phone when people visit websites or use apps. They can be used for:

  • enabling the website to work correctly
  • gathering anonymous data used to report on website
  • marketing campaign performance
  • targeting adverts

The website or app that placed the cookie file can access the data they contain and allow other websites and apps to use them. Cookies do not identify you or contain sensitive information like addresses, names or payment details.

For more information about cookies visit Your Online Choices and the UK regulator, the Information Commissioner’s Office (ICO).


First and third-party cookies

Some cookies are set by the website or app you’re visiting. These are called ‘first party’ cookies. Others may be set by a third-party organisation when you use a website or app. For example, they could be set by a tool built into the website to gather data about how the website is performing, or by an advertising platform that’s used to bring visitors to the website by a marketing team.


Cookie duration

Some cookies only exist for a short period of time of a device and are automatically deleted within minutes or hours. Others last for longer. These are called ‘persistent cookies’, and some exist for years unless manually deleted. These can be used to analyse many visits to a website over time or to customise the content that’s displayed – for example to enable a login feature for existing customers.


How we use cookies at Staysure Group

We use cookies in a number of ways on our websites and our apps. Below we’ve explained how we use them and what we use them for.


Targeting Cookies

These cookies are used to find out how marketing campaigns are performing and to target advertising across the web. They are all third-party cookies.

Some of these collect information about online habits (online behavioural advertising), like which sites you visit. We (or third parties and advertising networks on our behalf) may then use this information to make sure you see ads that are relevant to you across the Internet.


Targeting Cookies – Google Analytics Advertising Features

One of the tools we use on our website and in our apps is Google Analytics. This is a web analytics service that helps us understand how you use our website and what improvements to make. Google Analytics also helps us to target our advertising. Some of the features we use include:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting
  • Integrated services that require Google Analytics to collect data for advertising purposes, including the collection of data via advertising cookies and identifiers

You can change how Google’s systems use cookies and data Google gather here.


Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.


Performance Cookies

These allow us to capture data about how people use our websites and apps, including technical performance and whether someone has called us. All information these cookies collect is aggregated and therefore anonymous.

If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.


Strictly Necessary Cookies

These cookies are needed to make sure our websites or apps work and cannot be switched off – for example allowing you to buy online , create an account , login to your account etc. Without them you might not be able to buy the cover or get the information you’ve asked for.


The payment steps on our website are provided by, and manged by, third parties. For credit or debit card purchases, the screens where card details are input by you are generated by the issuer of the card you use. We have no control of these for security and regulatory reasons. This means we cannot control the cookies they place on your device, and the consent choices you make for our website are not applied to those screens, and the cookies and tracking technologies they use. For further information, please contact you card issuer.


How do I control which cookies are set on my device now or change my cookie preferences in future?

When you first visit the website, you will see a box appear that allows you to control which cookies are place on your device. You can view the individual cookies under each category and the duration they are set on your device for.

Once you have made your choices, they will remain in force for twelve months on that device and browser. You will need to set them again if you change browser, or device, or delete cookies – or if you visit again after 12 months have passed.

You can view and change your cookie preferences at any time by clicking the “cookie icon” displayed on every web page. This is normally in the bottom left of the screen.


Other Cookie Opt Out Links

As well as the opt-out feature Google offers above, several other platforms offer options to control ad targeting and cookies:

Your Ad Choices

The Network Advertising Initiative






Links to other websites

We sometimes link to other sites to give you extra information or services. We take no responsibility for the privacy and cookie policies of external sites or apps. You should read their policies to find out what information they collect and how they use it.

Date of publishing: 31/08/2023