Kick start the online claims process through your My Petsure portal
We can pay either you, or your vet directly
Our dedicated claims team are here to support you every step of the way
Keep your pets happy and healthy with unlimited access to an experienced UK-registered vet 24/7 with FirstVet when you join Petsure.FirstVet
Login to My Petsure and visit the claims section or call our claims team on 0333 009 0998.
Complete your claims form and attach any invoices/bills as well as sending details of the vets if you're claiming for treatment.
Our dedicated claims team will liaise with your vet to process your claim as quickly as possible.
We'll either send you, or your vet payment for any agreed claims, minus any excess fees and bill share.
Before you get started with your claim, it's important to check a few details to make sure your claim goes smoothly.
If needed, you can also download a paper copy of your claims form here.
If you’re unsure about whether or not you need to call your vet for an appointment, all Petsure customers have unlimited access to FirstVet. It’s a 24/7 vet video consultation service. Call them from the comfort of your own home without any additional fees.
If the vet you speak to on FirstVet thinks it’s a more serious issue, they’ll suggest what you need to do next.
You can claim for anything that’s covered under your policy. It’s a good idea to check your Confirmation of Cover document and your policy wording before you need to make a claim to understand what you can claim for.
It depends. When you make a claim, you might be asked to pay some of the bill.
The amount you’ll need to pay will depend on your cover limits, excess and bill share that you chose when you set up your policy.
When it comes to excesses for ongoing conditions, you’ll only be asked to contribute your excess once per policy year for that condition.
with a Petsure policy