Get unlimited advice
from a UK vet

When you join Petsure, you’ll get unlimited access to FirstVet. Using FirstVet never counts as a claim and is available to you 24/7. Enjoy medical and behavioural support from UK-based vets.

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What is FirstVet?

FirstVet is an app that allows pet owners to have video consultations with UK-registered vets.

  • check icon Available 24/7, 365 days a year
  • check icon UK registered vets
  • check icon Make as many calls as you like
  • check icon It doesn’t count as a claim
  • check icon Medical and behavioural consultations
What can FirstVet help with?

FirstVet can help with advice, treatment recommendations and referral to your local vet practice, if necessary. They also offer 30 minute ‘first aid’ behavioural consultations with Clinical Animal Behaviourists.

They can help with these types of problems:

  • Vomiting and diarrhoea
  • Poisoning
  • Minor injuries and accidents
  • Separation anxiety
  • Guarding issues
  • Excessive barking/vocalisation

If your pet is seriously injured or in need of immediate medical assistance, then you’ll need to contact your local vet and let us know as soon as possible if you need to claim.

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How do I set up FirstVet?

FirstVet is available to all
Petsure policy holders

Once your cover has started, you can register with FirstVet. We’ll also send you an email with more information on how to register with FirstVet. Here’s what you’ll need to do:

  • Check your emails We’ll send you an email with access to FirstVet
  • Add your pets Under My Pets, add your pets that you have covered with us
  • Book a consultation When you need FirstVet, simply book a consultation. Just let us know your pet’s symptoms and then pick a time slot.
  • Talk to a vet It's as simple as that. You'll be sent a text reminder before your call is due to start. Just enter the app and join the video call with your vet!