Terms and Conditions of Use


This website and its content is the copyright of TICORP Limited, which is licensed and regulated by the Gibraltar Financial Services Commission No. FSC1238B. All rights reserved.

Non-commercial use only

These terms and conditions of use apply to your use of the website and provide a legal document which sets out your rights and obligations, and those of TICORP Limited in relation to the services offered through this site. References to “the website”, “our”, “we” and “us” refer to TICORP Limited. By visiting the website, you are deemed to have accepted these terms and conditions.

The information displayed on this website belongs to TICORP Limited and is provided for customer use only. It shall not be used by any person or entity resident within a jurisdiction where such distribution would be contrary to that jurisdiction’s applicable regulations.

The website is intended for the purpose of genuine personal insurance quotes only. It is not to be used for “mystery shopping” to obtain quotations or related information, other than for genuine insurance quotes for personal use.

The website shall not be used for marketing purposes or to transmit or send unsolicited commercial communications.

Systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website are not permitted without our express written consent.

We are not liable for any errors or omissions to be found on the website.

You may only use this website for your personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website, except that you may print off any individual page for your own personal use.

Ownership and use of information

This website displays brands, trademarks and registered trademarks which are registered in the UK. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source and software. Subject to the “Non-Commercial Use Only” section above, material and information, either whole or in part, from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.

Website operation

The website is operated by TICORP Limited, registered in Gibraltar (incorporation number 111526) as an independent insurance intermediary. Your data, at the point of obtaining a quote, will be passed to Howserv Limited, and will become the property of Howserv Limited at the point your quote is complete.


To the maximum extent permitted by law, TICORP Limited disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damages whatsoever, whether in contract to (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.


By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations.

This website is for the purpose of communicating prices and availability; it should therefore not be regarded as an offer.

All contracts concluded between Howserv Limited or TICORP Limited and you, the customer, are subject to our standard terms and conditions. Acceptance of an insurance policy is subject to medical screening and terms as described in policy documents. A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is effective when sent by us. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer.

This site is only available to people who, and parties that may, lawfully enter into and form contracts under UK law.

Access to this website is free; however, you access and use it entirely at your own risk. Except as stated in these Terms of Use, we make no representations or warranties in respect of the website, its contents or performance. All conditions and warranties that might otherwise be implied by statute or at common law are excluded to the fullest extent permitted by law.

We do not promise that this site will always be available or that its operation will be error free; nor do we accept responsibility for any adverse effects of accessing it, or downloading material from it. TICORP Limited does not accept any liability for any losses or claims arising from any inability to access this website, any interruption in the conduct of any action or any failure to complete a transaction. This includes adverse effects resulting from the downloading of viruses, the loss or corruption to material that is downloaded, website-browser incompatibility problems or damage to programmes and data already on your system.

Price information

The prices shown on this website are valid at the time of input; however, we reserve the right to change our prices or other details at any time. Prices may fluctuate. Our sales consultants will confirm the correct price or advise you of any amendments before you make a purchase. We reserve the right to withdraw prices without notice.

Variation of Terms of Use

These Terms of Use may be revised from time to time. If they are revised, we will post the revised version on this website. The revisions will be effective immediately.

Please re-read these Terms of Use from time to time even if you have previously used this Site. By using this website after we have changed the Terms of Use, you will be deemed to have accepted the changes.

If, for any reason, you do not agree to abide by our Terms of Use, please do not use this website.


In order to sign up for a MyPetsure account you must be a minimum of 18 years old. You will require an email address which will form your username and you will be requested to create a password in order to login securely to your account.

Policies and quotes will only be accessible to the policyholder and only the policyholder will be able to make amendments to their policies.

Amendments that may be available to complete include:

  • Date changes
  • Change of Pet details
  • Adding additional cover options
  • Change of telephone number
  • Change of address
  • Change of email address
  • Upgrading cover limits
  • Any IP addresses outside of the UK, Channel Islands and Isle of Man will restrict access to ‘amend my policy’ and will require you to call the Customer Service team to amend your policy.

Any changes made to a policy by you will be immediate and will be visible on selection of the ‘view my policy’ section. Confirmation will be emailed to the email address listed on the policy.

Any requests to amend your policy must be verified by Petsure with any additional premiums paid and new documents issued (if required) before they form part of the cover.

The Petsure Games


1. Entrants must be (a) a UK resident and (b) over 18 years of age at the time of entry.

2. Customers must refer to the promotional material for minimum spend, if applicable.

3. Customers must refer to the promotional material for qualifying dates, if applicable.

4. Only one entry is permitted per household per prize draw.

5. Entry to the prize draw is deemed acceptance of the rules.

6. Prizes are those stated on relevant promotional material.

7. All prizes are subject to availability. Petsure reserves the right to change the prize at any time.

8. No cash alternative will be given and prizes are not transferable to other people.

9. Prize draws are not open to employees (or members of their immediate families) of any subsidiary of Staysure Holdings Limited.

10. The winner will be selected by a panel of judges or selected at random from a database with supervision by an adjudicator. The independent judge’s decision is final. No correspondence will be entered into once the decision is made.

11. The winner will be informed by email or by telephone, via the contact details provided, unless otherwise stated on the promotional material. Reasonable efforts will be made to contact the winner(s). If a Social Network prize draw, winner will be informed via direct message on relevant channel.

12. If a winner fails to respond to a communication from Petsure, fails to provide an address for delivery, or is unable to meet the eligibility requirements for the prize, this will result in the prize won being forfeited.

13. If a prize is forfeited, Petsure reserves the right to offer the prize to the next eligible entrant drawn at random, unless otherwise stated.

14. The winner(s) agree to the publishing of their name and/or photograph for the purpose of publicity. The winner(s) agree to give permission to Petsure to use entries in marketing materials.

15. Petsure reserves the right to amend these rules at any time. Petsure may also create rules which apply to a specific prize draw only. If we do this, we will publish the amended prize draw rules and/or specific rules on the relevant promotional material or webpage.

16. Our prize draws are administered by Howserv Limited which is registered in England and Wales Companies House 03882026 and the registered office is Britannia House, 3-5 Rushmills, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the FCA FRN 599282.

17. Our prize draws are in no way sponsored, endorsed, administered by, or associated with the brand/prize(s) unless otherwise stated.


Win a Holiday: PetsPyjamas Prize Draw

1. Entry in to the Prize Draw is via QR code handed out at the Petsure Games 27-29 August 2021 or via our online form.

2. A voucher up to the value of £500 to be spent at https://www.petspyjamas.com/

3. Voucher will be issued using the email address used to enter the prize draw.

4. Voucher valid until 31/10/22.

5. Entry into the prize draw closes 30/09/21.

6. For full Ts and Cs on the Petspyjamas gift voucher, please visit https://www.petspyjamas.com/about/terms/


Win Free Cat Food

1. Entry in to the Prize Draw is via QR code handed out at the Petsure Games 27-29 August 2021 or via our online form.

2. A voucher up to the value of £500 to be spent at https://barkingheads.co.uk

3. Voucher can be redeemed on any Meowing Heads item across the site.

4. Voucher will be issued by using the email address used to enter the prize draw.

5. Voucher valid until 31/10/22.

6. Entry into the prize draw closes 30/09/21.

TrustedHousesitters – one year free membership

Offer available when purchasing a Petsure.com policy using code THSPET21.
Valid for TrustedHousesitters Basic owner membership only. Excludes TrustedHousesitters Standard and TrustedHousesitters Premium. You will enter into a separate agreement with:

TrustedHousesitters Limited,
20-22 Wenlock Road,
London, N1 7GU.

Valid for one year of membership for new TrustedHousesitters members only. No payment is required for the first year, but you will be required to pay to continue the service beyond the initial offer period. Subject to terms at https://www.trustedhousesitters.com/terms-and-conditions.

Petsure reserves the right to alter or remove this offer at any time. No cash alternative.