Terms and Conditions of Use


This website and its content is the copyright of TICORP Limited, which is licensed and regulated by the Gibraltar Financial Services Commission No. FSC1238B. All rights reserved.


Non-commercial use only

These terms and conditions of use apply to your use of the website and provide a legal document which sets out your rights and obligations, and those of TICORP Limited in relation to the services offered through this site. References to “the website”, “our”, “we” and “us” refer to TICORP Limited. By visiting the website, you are deemed to have accepted these terms and conditions.

The information displayed on this website belongs to TICORP Limited and is provided for customer use only. It shall not be used by any person or entity resident within a jurisdiction where such distribution would be contrary to that jurisdiction’s applicable regulations.

The website is intended for the purpose of genuine personal insurance quotes only. It is not to be used for “mystery shopping” to obtain quotations or related information, other than for genuine insurance quotes for personal use.

The website shall not be used for marketing purposes or to transmit or send unsolicited commercial communications.

Systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website are not permitted without our express written consent.

We are not liable for any errors or omissions to be found on the website.

You may only use this website for your personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website, except that you may print off any individual page for your own personal use.


Ownership and use of information

This website displays brands, trademarks and registered trademarks which are registered in the UK. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, maps, podcasts, blogs, customer reviews, graphics, design, underlying source and software. Subject to the “Non-Commercial Use Only” section above, material and information, either whole or in part, from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.


Website operation

The website is operated by TICORP Limited, registered in Gibraltar (incorporation number 111526) as an independent insurance intermediary. Your data, at the point of obtaining a quote, will be passed to Howserv Limited, and will become the property of Howserv Limited at the point your quote is complete.



To the maximum extent permitted by law, TICORP Limited disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damages whatsoever, whether in contract to (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.


By accessing, using, browsing or booking on this site you agree that you have read, understood and agree to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations.

This website is for the purpose of communicating prices and availability; it should therefore not be regarded as an offer.

All contracts concluded between Howserv Limited or TICORP Limited and you, the customer, are subject to our standard terms and conditions. Acceptance of an insurance policy is subject to medical screening and terms as described in policy documents. A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is effective when sent by us. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer.

This site is only available to people who, and parties that may, lawfully enter into and form contracts under UK law.

Access to this website is free; however, you access and use it entirely at your own risk. Except as stated in these Terms of Use, we make no representations or warranties in respect of the website, its contents or performance. All conditions and warranties that might otherwise be implied by statute or at common law are excluded to the fullest extent permitted by law.

We do not promise that this site will always be available or that its operation will be error free; nor do we accept responsibility for any adverse effects of accessing it, or downloading material from it. TICORP Limited does not accept any liability for any losses or claims arising from any inability to access this website, any interruption in the conduct of any action or any failure to complete a transaction. This includes adverse effects resulting from the downloading of viruses, the loss or corruption to material that is downloaded, website-browser incompatibility problems or damage to programmes and data already on your system.


Price information

The prices shown on this website are valid at the time of input; however, we reserve the right to change our prices or other details at any time. Prices may fluctuate. Our sales consultants will confirm the correct price or advise you of any amendments before you make a purchase. We reserve the right to withdraw prices without notice.


Variation of Terms of Use

These Terms of Use may be revised from time to time. If they are revised, we will post the revised version on this website. The revisions will be effective immediately.

Please re-read these Terms of Use from time to time even if you have previously used this Site. By using this website after we have changed the Terms of Use, you will be deemed to have accepted the changes.

If, for any reason, you do not agree to abide by our Terms of Use, please do not use this website.


My Petsure

In order to sign up for a My Petsure account you must be a minimum of 18 years old. You will need an email address which will form your username and you will be asked to create a password in order to log in securely to your account.

Policies will only be accessible to the policyholder and only the policyholder will be able to make amendments to their policies.

Amendments that may be available to complete include:

  • Start date changes
  • Change of Pet details
  • Adding additional cover options
  • Change of telephone number
  • Change of address
  • Change of email address
  • Upgrading cover limits

Most amendments can be done by speaking to a team member via the chat option.

Any changes made to a policy by you will be immediate and will be visible on selection of the ‘view my policy’ section. Confirmation will be emailed to the email address listed on the policy.

Any requests to amend your policy must be verified by Petsure with any additional premiums paid and new documents issued (if required) before they form part of the cover.


General Prize Draw Terms and Conditions

  1. Entrants must be (a) a UK resident and (b) over 18 years of age at the time of entry.
  2. Customers must refer to the promotional material for minimum spend, if applicable.
  3. Customers must refer to the promotional material for qualifying dates, if applicable.
  4. Only one entry is permitted per household per prize draw.
  5. Entry to the prize draw is deemed acceptance of the rules.
  6. Prizes are those stated on relevant promotional material.
  7. All prizes are subject to availability. Petsure reserves the right to change the prize at any time.
  8. No cash alternative will be given and prizes are not transferable to other people.
  9. Prize draws are not open to employees (or members of their immediate families) of any subsidiary of Staysure Holdings Limited.
  10. The winner will be selected by a panel of judges or selected at random from a database with supervision by an adjudicator. The independent judge’s decision is final. No correspondence will be entered into once the decision is made.
  11. The winner will be informed by email or by telephone, via the contact details provided, unless otherwise stated on the promotional material. Reasonable efforts will be made to contact the winner(s). If a Social Network prize draw, winner will be informed via direct message on relevant channel.
  12. If a winner fails to respond to a communication from Petsure, fails to provide an address for delivery, or is unable to meet the eligibility requirements for the prize, this will result in the prize won being forfeited.
  13. If a prize is forfeited, Petsure reserves the right to offer the prize to the next eligible entrant drawn at random, unless otherwise stated.
  14. The winner(s) agree to the publishing of their name and/or photograph for the purpose of publicity. The winner(s) agree to give permission to Petsure to use entries in marketing materials.
  15. Petsure reserves the right to amend these rules at any time. Petsure may also create rules which apply to a specific prize draw only. If we do this, we will publish the amended prize draw rules and/or specific rules on the relevant promotional material or webpage.
  16. Our prize draws are administered by Howserv Limited which is registered in England and Wales Companies House 03882026 and the registered office is Britannia House, 3-5 Rushmills, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282.
  17. Our prize draws are in no way sponsored, endorsed, administered by, or associated with the brand/prize(s) unless otherwise stated.
  18. Petsure will never contact you to ask for your bank or card details for any of our competitions.


TrustedHousesitters – one year free membership

Offer available when purchasing a Petsure.com policy. This includes previous promotional codes THSPET21 and THSPETFB.

Valid for TrustedHousesitters Basic owner membership only. Excludes TrustedHousesitters Standard and TrustedHousesitters Premium. Once you have taken out your Basic Membership, you can upgrade to a higher level of membership by paying an additional premium. You will enter into a separate agreement with:

TrustedHousesitters Limited,
20-22 Wenlock Road,
London, N1 7GU.

Valid for one year of membership for new TrustedHousesitters members only. No payment is required for the first year, but if you wish to continue you will be required to pay for the service beyond the initial offer period. Subject to terms at https://www.trustedhousesitters.com/terms-and-conditions/.

Petsure reserves the right to alter or remove this offer at any time. No cash alternative. Promotional codes THSPET21 and THSPETFB expired on 30th June 2022


Refer a Friend, provided by Mention Me

This is a summary of the key conditions to redeem rewards. It does not replace the full terms & conditions of Mention Me.

Referrer Rewards

  • The referrer is offered a £25 Amazon.co.uk Gift Card or a £25 Love2Shop card (please note the reward chosen will be at the firm’s discretion) for each friend who buys a policy for the first time online.
  • This offer can be shared for 12 months from the date of acceptance by the referrer.
  • In order for the referral to qualify for the reward, the referred friend must be a new customer to Petsure and over the age of 18, and the referred friend must meet the conditions of their reward.
  • The referrer must be an existing Petsure customer or once held a Petsure policy.
  • In order to share this offer the referrer must be over the age of 18.
  • Rewards are cumulative. So if multiple qualifying referrals are made to Petsure, multiple rewards will be delivered to the Referrer (subject to a limit).
  • We will send you up to 10 rewards for a maximum of 75 successful referrals within any 24 hour period. You’ll be able to earn up to 75 rewards in any rolling 12 month period or up to 1000 GBP of reward value within the last 12 months.
  • The Referrer will be notified by email once a referred friend has bought their policy, passed their 14 day cooling off period, and meets our eligibility criteria. We’ll then be delighted to email your thank you reward after 60 days. 
  • Rewards will be valid for 3 months from the date earned by the referrer.
  • Referral rewards cannot be combined with any other discount code or offer when buying a policy. 
  • Petsure reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
  • Petsure reserves the right to vary or withdraw any elements of this offer at any time without notice.
  • Mention Me processes customer data and sends referral service emails, please refer to https://mention-me.com/help/privacy_policy for more information


Referred Friend Rewards

  • The Referred friend is offered a £25 Amazon.co.uk Gift Card or a £25 Love2Shop card (please note the reward chosen will be at the firm’s discretion) when they buy a Petsure policy. 
  • The reward is valid for 3 months from the point of issue to the referred friend. 
  • In order to qualify for the reward the referred friend must be a new customer to Petsure and over the age of 18. Excludes customers who have used price comparison sites or cashback sites. 
  • The Referred friend will be sent their reward 60 days after the following conditions are met:
    – They have purchased a policy for the first time and made their first payment.
    – All eligibility criteria have been met. 
  • The Referred friend reward cannot be claimed by the same person making the referral.
  • Referred friend rewards cannot be combined with any other discount code or offer when buying a policy. 
  • Petsure reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time.
  • Petsure reserves the right to vary or withdraw any elements of this offer at any time without notice.
  • Mention Me processes customer data and sends referral service emails, please refer to https://mention-me.com/help/privacy_policy for more information


Amazon.co.uk Gift Card

Further restrictions apply, please see www.amazon.co.uk/gc-legal 


Amazon.co.uk Gift Card (excluding Refer a Friend & MoneySavingExpert)

  1. The Offer is open to new Petsure Pet Insurance customers who quote for and purchase a Petsure policy directly through the Petsure website and enter the code online or mention on the phone. Please note that quotes made through any price comparison website are not eligible to get a voucher.
    Use the promo code stated on the given promotional material to get either a £25 or £50 Amazon.co.uk Gift Card.
  2. Only one offer per household.
  3. Excludes renewals and amendments to existing policies.
  4. Voucher will be issued 90 days after the chosen policy start date and if the policy is still live.
  5. The voucher will be emailed to you using the email provided when buying your Petsure policy
  6. Not available if you get a quote or buy from cashback websites or price comparison websites
  7. Petsure reserves the right to withdraw the offer at anytime
  8. Further restrictions apply, see www.amazon.co.uk/gc-legal


Percuro Pet Food Offer

  1. Offers open to all customers who have purchased a Petsure policy – each promo code can only be used once on separate orders
  2. Promo codes will be emailed within 40 days of your chosen policy start date
  3. 50% off your first 2kg bag of Percuro dog food and 3 free bags of Snappies and;
  4. Joint offer with Percuro for a total of 20% discount on repeat order subscription – this offer is the maximum discount available
  5. Discount applied to a maximum of 12 repeat subscription orders, applicable to 6kg or 10kg food bags only
  6. Subscription repeat orders can be paused, skipped, or product changed without losing discount
  7. Petsure reserves the right to alter or withdraw the offer at anytime


Petsure Survey Prize Draw

  1. Free entry to the prize draw for any UK mainland-based Petsure Pet Insurance customer who responds to an online Petsure survey from 1 July 2023 ongoing.
  2. All questions in the survey must be answered in full to be eligible for the prize draw.
  3. Prize draw consists of 1 x £250 Love 2 Shop voucher.
  4. Prize draw will take place once a quarter with the winner being selected at random.
    > Q3 2023 – midnight 30th September
    > Q4 2023 – midnight 31st December
    > Q1 2024 – midnight 31st March
    > Q2 2024 – midnight 30th June
  5. Winners will be contacted within 7 days of the prize being drawn.

Please refer to ‘General Prize Draw Terms and Conditions’ for full prize draw terms


Instagram ‘Champion of the Month’ Competition

  1. Free entry to the competition for any UK residents aged 18 and over. Excludes employees of Petsure UK, their families, agents, or anyone else professionally connected with this promotion. 
  2. Entrants must have a public Instagram account to be eligible.
  3. Participants must tag @petsure_uk in their image and use the hashtag #PetsureChampion. 
  4. Prize draw consists of 1 x £25 Amazon.co.uk Gift Card for the winner. 
  5. Prize draw will take place once a month with the winner being selected at random from all eligible entries received during the competition period.
    > September 2023 – ends midnight 30th September
    > October 2023 – ends midnight 31st October
    > November 2023 – ends midnight 30th November
    > December 2023 – midnight 31st December
  6. Winners will be contacted within 7 days of the prize being drawn by Instagram Direct Message. 

Please refer to ‘General Prize Draw Terms and Conditions’ for full prize draw terms