Getting rejected for a pet insurance policy can be a frustrating experience, and you may wonder exactly why your cat or dog can’t be covered. Here, we explain some of the reasons why your quote may be higher than expected, or your pet can’t be covered by us. We also answer other common questions around quotes and how our cover works.
We’re sorry to hear that your pet’s pre-existing conditions have been rejected. Unlike some of our competitors, we’re proud to be able to offer pre-existing conditions cover.
While we can’t cover every illness, we’re always listening to your feedback to increase the list of conditions we can insure and the level of cover we can offer. So please try applying for a quote with us again in the future.
Our mission is to be able to cover as many breeds of cats and dogs as we can, so we’re always reviewing and adding to our list of accepted breeds. This means that although we may not be able to cover your pet’s breed right now, we may be able to cover them in the future.
Please be aware that we aren’t able to cover any dogs listed under the Dangerous Dog Act. You can see the details of what breeds we can’t cover on our excluded breeds page.
It can be discouraging to see a quote for pet insurance for your dog or cat that you think is too expensive. Reasons for this may include:
If you would like to bring down your monthly premium, you can choose to include an excess and/or bill share (co-payment) on your policy.
There’s a few ways you can check if your pet’s breed is accepted by us.
Firstly, you can visit our dedicated excluded breeds page.
The second way is during the quote process, when you choose whether your pet is a pedigree or non-pedigree. After this, you can look for your pet’s specific breed using the search bar. Select the breed from the dropdown list – if it’s an excluded breed, a pop-up box will appear to say it can’t be covered by us.
If you’re still unsure, you can reach out to a friendly member of our customer team on 033 0058 5134 and they will be happy to advise.
A bill share is where you pay a percentage of the cost of a claim, after any excess has been deducted.
Other insurers call this a ‘co-payment’ and it is completely optional with a Petsure policy. Some of our competitors make it compulsory for certain products or when your pet reaches a certain age.
Some people choose to include a bill share on their policy because:
If you’re wondering how bill share works, here’s an example:
Valid claim amount for one condition: £700
> Minus £100 excess = £600
> Minus a 10% bill share of this remaining fee (£60) = £540
To summarise, here is what’s paid by you and us for the claim:
Although you pay your bill share for each claim, you will only pay one excess for the same condition each year.
If you’re having difficulties getting an online quote, call our customer team on 033 0058 5134 they will be happy to help.
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